My box was shipped to a previous/invalid address. What should I do?

If you no longer have access to your previous address, please send us a message at and we can provide more information for your specific situation.

If your box was mailed to an invalid address, please double check and/or update your user account and contact our support team for more information.

Note: In effort to get boxes to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates should be made prior to the 5th of each season's billing deadline to ensure they are correctly reflected on your shipment. Our shipping service does not include the forwarding of any box with your mail to an updated address. Any forwarding fees incurred will not be reimbursed or credited to your subscription. 


Billing dates (deadlines to pre-order) each subscription season are as follow:

March 5th: Spring Box

June 5th: Summer Box

September 5th: Autumn Box

November 5th: Winter Box

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