My account is past due. What should I do?

When your renewal is unsuccessfully processed, the subscription will be put into a past due status.

While your account is past due it will be on hold from any shipments. The billing system will cycle every 24 hours where it will attempt the charge the card on file. 

If during this time the account is successfully renewed, you will be moved back to active status and processed any applicable boxes asap.  

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